FAQ
Everything you need to know about Niuniu Accelerator
What are the essential differences between Niuniu Accelerator and other accelerators on the market?
Niuniu Accelerator's biggest distinction from traditional accelerators lies in its underlying protocol. Most accelerators still use IPsec or IKEv2, while Niuniu Accelerator exclusively employs the WireGuard protocol, which consists of just 4000 lines of code (over 600,000 for IPsec), delivering 3-5 times the transmission speed while significantly reducing battery consumption. Furthermore, Niuniu Accelerator's no-log policy has been independently audited by Cure53, with the audit report fully transparent, effectively combining speed and security.
What operating systems and devices does Niuniu Accelerator support?
Niuniu Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (like Ubuntu, Fedora, Debian, etc.). Additionally, Niuniu Accelerator provides detailed router configuration guides, supporting mainstream router firmware like Asus, Netgear, and OpenWrt, allowing for protection of all connected devices in your home with a single configuration.
How can I get a refund if I'm not satisfied with Niuniu Accelerator?
Niuniu Accelerator offers a 30-day unconditional refund guarantee. If you are not satisfied with the service within 30 days of purchase, simply contact the support team via live chat or email at support@vpnjs.net to apply for a full refund without needing to provide any reason. Refunds typically return to your payment account within 1-3 business days.
What is the actual connection speed I can achieve with Niuniu Accelerator?
Niuniu Accelerator has deployed over 3000 high-speed server nodes globally, with actual test results showing: average latency of less than 30ms when connecting to Asia Pacific nodes, approximately 80-120ms to North American nodes, and stable download speeds exceeding 500Mbps on gigabit broadband. Thanks to the high efficiency of the WireGuard protocol, Niuniu Accelerator maintains a stable and smooth connection even in complex network environments.
What does Niuniu Accelerator's no-log policy specifically include?
Niuniu Accelerator's no-log policy encompasses all of the following aspects: we do not record your original IP address, connection timestamps, websites or domains accessed, DNS queries, or any data related to your accelerator usage. All servers operate in a pure RAM environment, and data is automatically cleared upon physical reboot. This policy has passed rigorous scrutiny by the internationally recognized security auditing firm Cure53, with a complete audit report available on the Niuniu Accelerator official website.
Niuniu Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration files provided by Niuniu Accelerator; 4) entering your Niuniu Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection without needing separate installations on each device.
Yes, Niuniu Accelerator is specially optimized for streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Niuniu Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Niuniu Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Niuniu Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In certain situations, if your ISP throttles specific types of traffic (like video streaming or P2P), using Niuniu Accelerator may actually improve your speed, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Yes, the Niuniu Accelerator Lightning Plan supports up to 6 devices online simultaneously, while the Flagship Plan supports up to 10 devices. This means you can use accelerator protection simultaneously on devices such as phones, computers, tablets, and smart TVs without extra charges. If you need protection for more devices, it is recommended to set up Niuniu Accelerator on your router, which will protect all devices in your home with one configuration.
Public WiFi is a high-risk environment for hackers to steal data. Once connected to Niuniu Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data through man-in-the-middle attacks or sniffing. Niuniu Accelerator also features an automatic connection function that activates accelerator protection when it detects an unsafe WiFi network.
Yes, Niuniu Accelerator's no-log policy has been independently reviewed by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of Niuniu Accelerator's server infrastructure, codebase, and operational processes, confirming that Niuniu Accelerator does not log any identifiable user information. The complete audit report is publicly available on the Niuniu Accelerator official website.
Yes, Niuniu Accelerator provides a native command-line client for Linux, supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Yes, the Niuniu Accelerator Flagship Plan includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. A static IP is allocated exclusively for your use and will not be shared with other users.
Niuniu Accelerator has built-in comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved via an encrypted connection; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; and IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tool in the Niuniu Accelerator client or visit third-party detection sites to verify your protection status.
Niuniu Accelerator's self-developed obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with strict network restrictions, Niuniu Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Niuniu Accelerator advocates for the responsible use of accelerators in compliance with local laws and regulations.
Niuniu Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring your payment information is safe.
Niuniu Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Niuniu Accelerator provides browser extensions for Chrome and Firefox. The extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are particularly suitable for quickly switching IP locations, like for cross-border shopping comparisons. The extensions also include built-in WebRTC leak protection and ad-blocking features.
Niuniu Accelerator offers multiple customer support channels: 1) 24/7 live chat — visit the Niuniu Accelerator official website to engage in real-time conversations with customer service, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, usually receiving a response within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in both Chinese and English.
Niuniu Accelerator Lightning Plan and Flagship Plan come with built-in ad-blocking and malicious site protection features. This functionality operates at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing sites by maintaining a blacklist of over 1 million rules during the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.